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 		Administrative Services Redesign

FORCES AGAINST
a Physical BSC With 5 to 12 People

  1. Requires large investment in R & R.

  2. Requires major cultural change and level of trust -- Chairs will be dependent on others not under their direct control to accomplish business needs.

  3. Need to change paradigms -- separate resource ownership from service delivery.

  4. Perception that strategic business staff needs to be physically present to deliver timely and effective financial analysis and advice.

  5. Unanswered question: Will level of effort be greater or less with distant BSC?

  6. Fear of centrally-imposed, mandated details.

  7. Will remote BSCs become more bureaucratic, or will there be a strong service commitment/attitude?

  8. Perception that department chairs will lose some control over their budget.

  9. Could business and administrative consolidations challenge departmental autonomy?

  10. Divided loyalty(ies) of BSC staff among chairs/faculty may influence service levels.

  11. Chairs have fought hard for existing resources - don't want to give them up.

  12. Intense loyalty (familial relationship) and reliance on secretary for continuity/departmental history.

  13. Perception that unit doesn't value loyalty anymore.

  14. Some secretaries enjoy current diversity and responsibility of their positions.

  15. Fear of demotion when responsibilities are removed.

  16. Fear of loss of job; unionization.

  17. How to prevent faculty and others from keeping duplicate sets of books?

  18. Need to prevent chairs, faculty, and others from continuing to use local secretaries and reverting back to old ways.

  19. Need to provide faculty training and equipment for email, voice mail, etc.

  20. If no secretarial consolidation, not as much secretary coverage.

  21. Fear of loss of communication and service.

  22. Fear of learning something new--the "known" is more comfortable.


Note: This preliminary list of "Forces Against" was compiled by the UASP Team in a brainstorming session; it reflects comments we've heard from the campus community to date. (See also: "Forces For")

Last Revised: 23-Sep-1999  Email with comments