Administrative Services Redesign

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Customer Service Initiatives

Surveys have been used to determine customer satisfaction levels and areas requiring improvement. The survey results have been used to determine what services the BSCs should provide and then again, how well they are doing in providing them.

1997 Faculty and Staff survey of administrative services results
1998 BSC Customer Satisfaction Survey Results (administered to a limited audience as a test vehicle)
Draft -- BSC's Customer Service Standards -- Draft
Presentation to FAC on Customer Service 10/6/98
Presentation to BSC Forum on Customer Service 11/4/98

Last Revised: 23-Sep-1999 Email with comments