Table of Contents

• ASR and Establishment of BSCs at UNH, 1995 to 1998 ...and beyond
• What we'll cover today
• The University of New Hampshire
• UNH Admin Systems Environment in 1995
• UNH Administrative Support in 1995
• The UNH Budget Challenge in 1995
• The ASR Plan
• Initial Campus Reaction to the ASR Plan
• Primary Goals of ASR
• Secondary Goals of ASR
• Strategies
• What are BSCs? - What Customers Expect
• The 18 BSC's at UNH Today
• BSCs are better because:
• BSC Director as CFO
• BSC Director responsibilities
• The Finance and Administration Council
• Major Outcomes
• Improved services
• Improved services (continued)
• Major Outcomes
• Improved campus morale
• Major Outcomes
• Improved information for decision-making
• Major Outcomes
• Improved financial management
• Major Outcomes
• How did we start? The 6 phases of the typical change process
• The 7 tasks of the ASR project
• 1. Develop conceptual plan
• 2. Build credible business case: Model the future state
• 2. Build credible business case: How to get there from here
• 3. Gain top level support
• 4. Begin selective hiring freeze
• 5. Refine plan: Definition of 3 categories of admin support services
• 5. Refine plan: Administer fully the work effort survey
• 5. Refine plan: Example - Dept Business Benchmark
• 5. Refine plan: Estimated FTE's per BSC
• 6. Gain broad support
• 6. Gain broad support: Local Teams
• 7. Implement
• Barriers & roadblocks
• Human Issues -- Setting up BSCs impacts EVERYONE
• Human issues - staff & supervisor concerns
• Human issues - dept chair & faculty concerns
• Human issues - VP, dean & director concerns
• Quote of the hour
• Critical Success Factors
• 1. Sell the product
• 2. Create a sense of urgency
• 3. Maintain stamina
• 4. Earn people's trust
• 5. Create central framework & support structure
• 6. Encourage local control
• 7. Go for the whole
• 8. Invest in visible ways