5. Refine plan: Definition of 3 categories of admin support services
1. DEPT BUSINESS SERVICES (CORE BSC SERVICES) – budget, buy/pay, travel, accounting, personnel/payroll, grant & contract accounting, billing & a/r, financial reporting & analysis, reconciliations & other financial controls, CUFS & HRIS entry & update, etc.
2. DEPT SECRETARIAL/CLERICAL SERVICES – typing & word-processing, answer phones, greet visitors, filing, copying, schedule meetings, order office supplies, organize, delivery, other data entry & clerical, etc.
3. OTHER ADMIN/PROGRAMMATIC SERVICES – central office business functions, “line of business” functions (e.g., gift processing at Development Office or student billing at Telecom), general supervision & mgmt, computer support, direct student & academic services, counseling, Student IS entry & update, meetings, newsletters, plan special events, etc.